REFUND POLICY

Refund, Exchanges and Returns

1- We want your shopping experience to be smooth and enjoyable! Before making a purchase, please take a moment to review the following terms and conditions.

2-By making a purchase, you are acknowledging, understanding, and agreeing to abide by the following terms and conditions.

3-Items on sale, discounted, or purchased with a coupon or gift voucher are not eligible for returns, refunds, or exchanges. Please carefully review the size chart for on-sale products.

Opening video is mandatory for any damaged or incorrect product: -

If you receive a damaged or incorrect product, please send it back to us with your order number. Once we receive and inspect the product, we will send you a replacement. Made-to-order items are not eligible for returns, and the return and exchange policy for such products is clearly stated on the product page. Please be aware that there is no exchange or return allowed for Sarees, Accessories, Home Decor, and Jewellery categories. You’re understanding and cooperation in adhering to these terms are appreciated. If you have any questions or concerns, feel free to reach out to our customer support team."

Returns & Exchanges Policy: -

At Family collection, we value your satisfaction and want to ensure that you have a hassle-free shopping experience. Please take note of our exchange policy:

Refund/ Return Policy: -

As a company policy, we do not provide refunds or accept returns on any product once it is sold. Refund only be issued when the product is Not Available within the specified timeframe.

Size Exchange: -

If you wish to exchange your Family collection piece for a bigger or smaller size, you may do so, subject to the following conditions. Please note that this applies to products that are not from the sale section and are eligible for size exchange. Customer need to mentioned required size on mainline. contact@khushifabric.com

Exchange Request: -

To request an exchange, kindly email us at contact@khushifabric.com within 2 working days or 48 hours of receiving your delivery.

Acknowledgment and Shipping: -

Once your exchange request is acknowledged by the Khushi Creation team, our reverse pick up team will pick up the courier from you.

Credit Note: -

If the desired size of the product is not available in stock, we will issue you a credit note that can be used for future purchases.

Return Shipping Cost: -

The exchange shipping cost will be borne by Khushi Creation. We hope this policy provides clarity, and we appreciate your understanding and cooperation. If you have any queries or need further assistance, please feel free to contact our customer support team on Mail or WhatsApp.

Eligible Products: -

Only unused, unworn, unwashed, undamaged products with all labels and tags intact, and in their original packaging are eligible for exchange.

One Exchange per Order: -

Please note that exchange is allowed only once per order.

Size Exchange: -

You can request a size exchange, which means you can get a bigger or smaller size equivalent to the value of the exchanged product (excluding shipping / COD costs).

Store Credit: -

If the desired size is unavailable, we will issue you a store credit equal to the value of the exchanged product (excluding shipping / COD costs). The store credit will be valid for 30 days from the date of receipt.

Shipping Costs: -

The cost of shipping the product back to us and the shipping for the exchanged product (including reverse pickup, if applicable) is to be borne by Family collection. We hope these guidelines make the exchange process clear and straightforward. If you have any questions or need further assistance, please don't hesitate to contact our customer support team."

Can I cancel my order?

Unfortunately, prepaid orders cannot be cancelled.

Cash on Delivery (COD): -

Orders, you have the option to cancel within 24 hours of placing the order. To request a cancellation, please give us a call at +91 9799386008  or contact@khushifabric.com Please note that the customer agrees not to challenge Family collection’s decision regarding the cancellation and accepts their final decision."

How will I receive the credit if the size I want for the exchange is not available?

You will receive a credit note via email, which you can use on the Family collection website within the next 30 days. Please remember to use the credit all at once when making your purchase."

Can I exchange some items from my order?

Yes, you can exchange any eligible products within 48 hours of delivery. However, please be aware that there are certain items that cannot be returned or exchanged."

My garment does not fit me. What can I do?

If the garment doesn't fit you, don't worry! You can get a new size by requesting a size exchange from our customer service team within 48 hours of receiving the product. We'll do our best to assist you with the exchange or alterations, if possible, if the size you want is not available, we can provide you with a credit note so you can choose something else you like. Just reach out to us, and we'll be happy to help!

Why is my exchange not accepted?

We strive to provide a seamless shopping experience on our website and maintain the highest quality standards for our products. Please note that we do not accept exchanges or returns if the customer doesn't like the material or color of the dress. We encourage customers to read the product description and view all the pictures before placing an order. If you need more details about the product, you can also call us for assistance. Since our products are handmade and undergo various processes, there may be slight variations in color, finish, and overall appearance. The color you see on our website depend on your monitor's accuracy, and some subtle variations should be expected. Due to the screen resolution of your device and lighting conditions during photography, there may be a 10-12% color difference. Therefore, we don't offer exchanges or returns for such variations. We have made every effort to display the color of our products accurately, but please be aware that computer monitors, tablets, and mobile devices may display color slightly differently. Exchanges or returns will not be accepted if the product has been washed or worn. Please be informed that purchases made from the SALE section are not eligible for any kind of return or exchange. Additionally, all products bought on sale, at a discounted price, or using a coupon or gift voucher cannot be returned, refunded, or exchanged. Furthermore, we do not allow exchanges or returns for Sarees, Accessories, and Jewellery categories. We appreciate your understanding and cooperation in adhering to these guidelines. If you have any questions or need assistance, feel free to reach out to our customer support team."

Fabric & Printing Disclaimer Product Properties

Please note that the color and appearance of the fabrics and prints depicted on our website may vary slightly from the actual product due to differences in screen settings and lighting conditions. We have made every effort to display our products as accurately as possible, but subtle variations in color, texture, and pattern may occur. Handwash lightly with mild detergent. Do not soak any cotton dress & do not wash with another garment. Dry inside out in shade. Dry clean is ideal but hand wash also works.

Fabric & Printing Disclaimer Product Properties

Please note that the color and appearance of the fabrics and prints depicted on our website may vary slightly from the actual product due to differences in screen settings and lighting conditions. We have made every effort to display our products as accurately as possible, but subtle variations in color, texture, and pattern may occur. Handwash lightly with mild detergent. Do not soak any cotton dress & do not wash with another garment. Dry inside out in shade. Dry clean is ideal but hand wash also works.

Wash Care: -

To ensure the longevity and quality of our women's clothing, we recommend following the care instructions provided with each product. Proper washing, drying, and ironing methods can significantly extend the life of your garments.

Sizing: -

While we strive to offer accurate sizing information, please be aware that there might be minor variations in the sizing of our products. Before placing an order, we advise referring to our size chart for the best fit. We are committed to providing you with the highest quality products and customer satisfaction. If you have any questions or concerns about our fabrics, prints, wash care, or sizing, please do not hesitate to contact our customer support team. We are here to assist you in making your shopping experience delightful.